"Starhub is a good operator! Their service is very efficient!"
Imagine having to wait for 4weeks before they are able to check if the sms you sent was valid.
I am currently in a situation of proving that Starhub my service provider has indeed made a mistake on 30th Aug. Here's how the story goes.
My phone rang and it was a message from starhub. It is the usual message of me after sending 5messages, they give me another 10. Here comes the problem. I have never send 5messages at all up till the time they send me that message! And when I check my card balance, the sms has already been deducted. I was puzzled, so I decided to call starhub to check it out. When I call, this guy said that from the records, I have already send 6. I was like "...". The following is the conversation.
Me: But I only send 2. Him: But from our records, you have indeed already sent 6. Me: Ok, do you mind telling me the numbers that I sent to? Him: Ok, but I'll only give you the last 4digits. ****, **** and **** Me: I see, I can tell you that those numbers that you have told me, I never message them today at all. These numbers are send yesterday. Him: But it can't be, could you have forgotten that you have send? Me: But 1of them is my teacher, and I will be cautious as to who I am sending to right? Him: Oh well, I'll check again for you and call you later. Me: Ok, by when? Him: Today.
After about 2hours later.
Him: Hello sir, I've helped you checked and these sms are indeed valid sms that have been send from your number. Oh and you total number of outgoing messages has risen to 8. 2of them were send in 1plus. Me: Huh?But I never even touch my phone at that point of time that you mentioned. Him: Could it be someone take your phone and sms? Me: But there's only my mum and I in the house. My mum won't take my phone. Him: Hmm..this is strange. Me: Ok, did your system register an outgoing message at 5.02am today? Him: Nope, the earliest is 11.09am. Me: Huh?But I did send a sms at that time. And you mean your system did not register it? Nevermind, I shall check with my teacher to see if she did receive any message at the time that you mention. Him: Ok, thanks for calling starhub....
When I check with Ms Lyana, she say don't have. So I call back starhub. This time round the service operator is very much worse than the previous one.
She: *the usual greeting* Me: Ok, I am calling to check for my sms numbers because I think there might be some errors. She: Ok, your phone number please. Me: 9******* She: Ok, your total sms for today is 8. Me: But I've only send 2! She: But it can't be wrong, because our system shows that it is indeed a valid sms send by you. Me: Ok, I have checked with the people whom you all claim that I've sent to and all have them said they didn't receive. She: Maybe your friends pretend that they never receive? Me: ... But 1of them is my teacher, she can't be so lame to pretend right? She: But our system cannot be wrong. So I ask her to check the 5am message again and she told me there was no record. So
Me: See, I did send a sms at that time but yet your system didn't record! She: But our system cannot be wrong you see. Why not you go down to the customer service area to check it out? Me: Ok, fine.
As I see no point in arguing, I decided to make a trip down to starhub today. This time round they say will need 4weeks to check if the sms I've send is valid.
Me: Wow, 4weeks is a long time, how I know if you have checked? She: I'll call you. Me: What if you don't? She: You see, you must trust us. Me: Ya, I trusted starhub and this is what I got. She: But if you really want to know whether the sms that you send is valid you will have to trust us that we'll call you back 4weeks later. There's no point arguing here you see? Me: Ya, but after this incident, you know? The trust..ya.. She: But you will need to trust us. Me: Ok, fine then, I'll wait and you'll call me back right? She: Yup.
So I left. I am very confident that there is an error with their system. If not do you think I would be so free to make my way down to tampines from my pri school? You see, it's not about that 6sms, to some of you, you might think that I am overreacting and why pursue over this matter, it's just 6sms. Think of it this way, 1day you 'send' 6, 1month you will be 'sending' 180! It's not about being stingy or what, I believe this case does not only happen to me. I only found out because I have been tracking my messages. I believe that there are many more innocent people who trust the system totally and end up getting charged extra without knowing it themselves.
Anyway, my last year back to mbs this year. It rained, it's quite sad la. Afterall, it was the school that I spend 6years of Children's Day in and it was because of the teachers in this school that I've made it to VS. Thank you teachers. It has been some time since I've typed such a long post as I guess that it will most probably be last post till after my O's. I am going to 'close down' this blog for 2 and half months to concentrate on my O's. I will try not to come online, if I do, it will only be checking emails and maybe reply some tags. So I am stopping myself from using the computer after today.
Yup, all I have to say is good luck for O's to everyone who is taking it and all the best! To those not taking, good luck too!=) Listen to the browncast whenever you are stressed. Yeah! Goodbye.
